Face-to-face talk, SMS, call and email; When and where to use each?

Thanks to the advancements in technology, we have many choices today to communicate in work or personal environments. But there is a challenge in this and that is choosing the correct and timely communication channels. For example, you may call, email someone when you should have, or you may waste time traveling back and forth to meet in person. They may even misunderstand your tone and meaning. As another example, when you should be emailing your manager, you text and your manager may think you are unprofessional.

BingMag.com Face-to-face talk, SMS, call and email; When and where to use each?

Thanks to the advancements in technology, we have many choices today to communicate in work or personal environments. But there is a challenge in this and that is choosing the correct and timely communication channels. For example, you may call, email someone when you should have, or you may waste time traveling back and forth to meet in person. They may even misunderstand your tone and meaning. As another example, when you should be emailing your manager, you text and your manager may think you are unprofessional.

Thus, while having a variety of communication channels has many benefits, choosing the right one among them is crucial. Sometimes it can be challenging, because each of them has usually found a specific application among different businesses and groups.

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For this purpose, in the rest of this article, we will discuss some of the most common communication channels and ways to use (and not abuse) them in the workplace. Certainly, some of these laws are relatively intuitive and there is no specific written law about them; So, as workplace norms change, a little revision never hurts.

1. Face-to-face communication

BingMag.com Face-to-face talk, SMS, call and email; When and where to use each?

Many believe that talking to people face-to-face is still the best option. . They believe that all other communication channels are only trying to simulate face-to-face communication. Therefore, they believe that you should seek to take advantage of one-on-one situations whenever possible.

Group meetings are great in their own right, but since these meetings are more public, they are not necessarily These meetings are not a good time to approach and talk to your boss or anyone else to decide on more important issues. Instead, try a one-on-one meeting, like a quick chat at the company cafeteria, over lunch, or on the way to the parking lot (assuming, of course, that the other person isn't in a rush). Of course, the more formal and perhaps better way is to go to your boss's room and ask him if he has a few minutes to talk to you. The beauty and charm of this type of face-to-face and fast meetings is that you can get the answer to your question much faster and you can move forward with your project or decision more quickly.

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Therefore, our advice is to prepare to make the most of these impromptu encounters. You need to know exactly what your message is and what you want from this exchange.

2. E-mail

BingMag.com Face-to-face talk, SMS, call and email; When and where to use each?

Sending e-mail is a standard protocol in many offices and companies, but here too, the skills Improve or enhance yourself.

Among the variety of communication channels, the beauty and advantage of using email is that you can fully express your thoughts on a particular topic. In addition, you will have enough time to think about your message, how to phrase or express the request. So, you can use email to do anything, from pitching an idea to your boss, to thanking someone for hosting an event.

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However, sending email also comes with challenges. The main challenge of emailing is creating a clear and persuasive structure to convey the message. If you don't follow the rules of email sending (for example, don't use a specific email title), it's likely that no one will bother to read your message or you won't receive the desired response. Additionally, you can warm up your emails a bit to make them seem more relaxed and friendly. In this regard, our recommendation is to start using real and conversational language. For example, when you can write "but", don't use other words and structures like "despite", "however", etc. Do not use long sentences during the email. Break long sentences into shorter sentences. In short, it might be better to write as you speak.

3. SMS

BingMag.com Face-to-face talk, SMS, call and email; When and where to use each?

Sending work or workplace text messages is becoming more popular day by day. But this issue also needs a little more precision.

At its best, texting is an easy and friendly way to communicate. For example, you can text your colleague that you enjoyed the conversation you had at lunch, or you can tell your boss that you are stuck in traffic and will be about 10 minutes late for the meeting. Using SMS for such situations can show that you are responsible.

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For these reasons, today sending SMS in a wide range It has become more acceptable than business situations. The Robinson Company recently published a study that shows that through the use of text messages you can successfully engage your customers in your desired marketing processes. Do you confirm with the seller via SMS? About 69% of the participants answered "yes". On the other hand, when people were asked, "Among the communication channels, which option is the easiest to send a response?", about 53% chose SMS, and email was the choice of 41% of the participants.

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Keeping this in mind can impact Have a lot in sending your text message: Always make sure that after sending the text message, the recipient of the text feels good about receiving and reading it. If you do it the wrong way, your message can have a negative impact.

4. Phone Call

BingMag.com Face-to-face talk, SMS, call and email; When and where to use each?

Depending on the situation, using phone calls can be very effective. If you have a close relationship with someone, you can call them and talk on the phone. But if you do not know that person well and there is no special relationship between you, it is better not to call you on his personal phone number. For example, if you're attending a job interview, it's probably not a good idea to call the assistant's phone, because it's better to call the hiring manager. Conversation for Android and IOS

Furthermore, calling a business line should be your last option for communication, as the problem of not answering work and office phones has become an almost universal problem today. And it is common everywhere.

Sending a message on the messenger is also useless, because it is very unlikely that anyone will check the messenger section of their mobile phone nowadays! So, if you really want to connect with someone, it's better to try another option.

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