The plaintiffs allege that Apple's AppleCare service deceived them with its misleading ads. The ads clearly show that if your iPad or iPhone suffers physical damage or hardware defects, the service must replace or repair them. If the product is replaced, the new product must have the same quality as the previous product. However, it seems that Apple is replacing the damaged products with its refurbished products, which is why users have complained to Apple.
The AppleCare service is a service provided by Apple that users can purchase when purchasing products from this service. (You got it right; this service is not like a free warranty and must be purchased.) By selling this service to the customers, the company is committed to supporting any defects in its products such as impact, water corrosion, breakage, etc. and at no cost. Refurbished products are actually products that have been returned to the seller or distributor for some reason and, after debugging, are marketed again as a refurbished product. be. Note that refurbished return products are not second-hand goods and have not been used yet, but due to defects in packaging, hardware or software, they can not be sold to the consumer and therefore the sales representative has returned it to the manufacturer. Apple's lawyers say the plaintiffs cannot prove that the reported hardware problems were due to the use of refurbished components, and a phrase similar to the previous product quality would not necessarily mean a new product. The plaintiffs in this Apple case have been using AppleCare and AppleCare Plus services since July 20, 2012.